Society is increasingly litigious. This comes from believing that another person owes one for whatever reason, and the only way to get what is owed is to be aggressive and snatch it away from that person, rather than ask nicely. The belief itself might be unsubstantiated, let alone the unscrupulous means deployed to get what is supposedly owed.
Contrary to popular belief, a store does not owe a refund or even an exchange for merchandise that one decides to return, unless it is part of the conditions of sale. Just because a store extends a courtesy, it does not make it one’s right in the defense of which one should get obnoxious and argumentative in order to snatch what is not rightfully owed.
People are accustomed to demanding what they consider to be their right, such as their expectations of another person’s duty and obligation to them, while paying no heed to their own duties and obligations to others, because doing so would not be profitable.
So it all comes down to profit. Society has forsaken morals and humanity for profit. How can one expect to lead a fulfilled life while constantly fighting over money through disputes, claims and lawsuits and have no time to live every moment to the fullest?